Mont Blanc – great customer service (story #3)

What is going on?  Third time in as many weeks that I am compelled to talk about a company that has offered great service.  Is this a general trend that reflects how good companies are showing their customer service colours during these challenging times? (Please let this be true) Is it my non confrontational approach …

Continental Airways – Great customer service (story #2)

Following my previous post about great customer service at Honda I offer a second example this time from Continental Airways.   I have just been out in New Orleans for the annual Microsoft Worldwide Partner Conference (WPC09) and ended up travelling with Continental from London Heathrow to New Orleans via Houston (there are no direct …

Honda – great customer service (story #1)

In the past few days I have experienced two examples of great customer service and on the basis that too many people complain and not enough say “thank you” here is my story regarding Honda:   =  Happiness We purchased a Honda CRV (1 year old) as an approved car from a Honda dealer in …

Interesting to many, essential to few

I offer this as a simple tag line to the malaise that many telco’s find themselves in when it comes to positioning their web based (SaaS) offerings.  With business models designed to assess the viability of multi million dollar infrastructure investments with long term pay backs it is not surprising that the natural approach when …

Blog left to fend for itself again

Been stupidly busy over the past few months and this blog has been the soft option to ignore.  What with building out the Smart Questions business and getting everything ready for MS WPC (more about that in another post), working out in The Netherlands for a month and a half, a week in New Orleans …